Bronte Glen

Sales Hotline: 01535 662359

We are still open & despatching order on a daily basis, please note that we are working with reduced team at the moment so please bear with us at these uncertain times. We are no longer offering a Saturday delivery service, 24hr & 48hr delivery options have also been removed, deliveries to Ireland & Europe are as normal at the moment but please expect delays. If you are waiting for your order please use the tracking information that we send to you by email on despatch. Please use this link for up to date despatch information: https://www.parcelforce.com/service-updates.

Returns

Returns

If you have made a mistake on your order please contact the office and we will arrange a delivery of the correct item and collection of the wrong item.

To return or exchange a product you may do so within 28 days from the date of purchase.

The product you wish to return must be returned in a saleable condition and in its original, undamaged packaging. The overall condition of the returned product will be considered when making a refund. The refund will be credited to the card holder's account from which the original purchase was charged after we have received the product been returned.

Before returning a faulty Product please ring the office to describe the products fault, you will then be asked to email a picture of the fault to the office to determine if it is a genuine fault or misuse of our product. Once satisfied that the fault is ours we will arrange a collection, delivery of a new item or refund.

Under the distance selling regulations you have the legal right to cancel within 7 days of receipt of the goods. Cancelled items must be returned in perfect condition, unused and in the original packaging. Notice must be given within the 7 day period of cancellation. A full refund will be given on the goods element only.

If you wish to exchange a product please call our Customer Order Hotline on 01535 662 359

If you are returning an item due to a fault, in accordance with our refunds policy, we will also refund the delivery charge. If you return a damaged or faulty item from an order consisting of more than one item, we will only refund you the cost of the faulty item.

Where you are returning an item back within the 7 days cooling off period, please note we will only refund the value of the product and not the delivery charge.