FAQs

FAQs

You should find the answers to all your questions here, but should you need more help or advice, then please don't hesitate to contact us.

Products

We use our New Generation Ball Fibre Polyester Filling. This polyester is processed in our factory and used to fill all our pet bedding and pillow range.

Yes, we sell the inners separately. Head to our Spare Parts section, and you’ll find them there!

We are happy to help with custom requirements. We deal with these on a case-by-case basis, so please give us a call at 01535 662359 to discuss.

We use a sharp utility knife and cut from the back side of the vet bedding to ensure a neat edge. We do not recommend cutting with scissors.

Delivery

Yes, we do! Our UK delivery charges are:

  • Standard Delivery - £3.95 - 3-5 working days
  • 48hr - £6.00 - Express 48 delivery
  • 24hr - £10.00 - Express 24 delivery

Unfortunately, whilst we can request express delivery from our courier, we cannot guarantee 24hr or 48hr delivery to the Channel Islands or Highlands and Islands of Scotland.

Yes, we can offer Standard Delivery to Ireland or Europe for £12.00. Delivery timescales to Ireland and Europe vary by location.

Returns

Please see our returns sections for full information or give us a call as soon as possible on 01535 662359 so we can discuss the fault.

Yes, we can exchange, providing the bed ordered originally is unused. Give us a call on 01535 662359 to arrange this.

Yes, we understand sometimes things change, and you may need to return a product you bought. Please send the item back unused and in its original packaging, with the original order information, and we’ll refund your original payment method once the product we have received the product.

Our returns address is as follows:

Bronte Glen Ltd,
Elite Buildings,
Starkie Street,
Keighley,
BD21 1PH

Manufacturing

The carding process involves disentangling, cleaning, and intermixing fibres to produce a continuous web or sliver. Using carding machines, fibres are aligned in a parallel manner, removing impurities and creating a uniform texture essential for further textile manufacturing stages such as spinning or weaving.

Yes, we welcome bulk and trade orders. Contact our team to place a bulk or trade order for fibres and our home and pet ranges.

Our working mill is based in Keighley, West Yorkshire. This is where we process all our fibres and manufacture all our home and pet upholstery products.